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Breeder Refusing To Give Refund


v-petn
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Hi all,

I'm new to this forum... I need advice on what options I have... Situation is we bought 2 german shepherd puppies from a breeder. Not sure if he's registered but probably not. We found the AD in trading Post. Anyways we took the puppies home... the following day they had runny stool with blood in it... We rang the breeder and he suggested we take it too him. He gave us a full refund but said if they are fine do we still want them... I said yes of course... well they were put on antibiotics for a week.... We asked him to hold them for us for an additional week so my wife could take time off and look after them... We visitied them several times... They did not look well but he assured us they were.. they look tired but I thought maybe they are pups and get tired when we visit... So we decided to pnly purchase the male pup... We gave him the full amount... 2 days prior to us picking up the pup I get a call from the breeder, he said the sibling is sick and he thinks it leptospirosis.. he told us to come take the male pup now so he doesn't get infected... But they've been living together for 2 1/2 weeks so chances are he has it...

The vet that looks after the pups said more than like the pup has it and she recommends that we do not take the puppy home as our son has medical condition which reduces his ammune system. I requested a refund from the breeder but he's refusing... said if the pup dies then he'll give us a refund... but if it doesn't then we can have him back or he can sell it to someone else and give us the money...

The vet said the virus can have incubation period of 10 to 14 days... But some cases 4 to 6 weeks... she said not to risk it and do not take the puppy. What options do I have? go to fair trading or get a solicitor? I do have a solicitor I've used in the past. She's very good at what she does... It's an expensive route but at least I know I'll get my money back going down that route.... but is there any other options? I've tried calling the breeder a couple of times today but he's not picking up

Sorry for long rant

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The vet that looks after the pups said more than like the pup has it and she recommends that we do not take the puppy home as our son has medical condition which reduces his ammune system. I requested a refund from the breeder but he's refusing... said if the pup dies then he'll give us a refund... but if it doesn't then we can have him back or he can sell it to someone else and give us the money...

This is a perfect example of a disgusting back yard breeder. Do you have the pup? If not, why are you not able to get your money back?

Keep the pressure up and if no refund, go the legal route as Steph suggests (or even just threaten to).

Take your time with the next venture to find a pup. Registered and reputable breeders ONLY, found through thorough research and recommendations.

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thanks for the reply... No we don't have the pup... we were going to grab him until I researched more and said it can affect humans... We have 2 young kids... Can't risk it so we told him.. He seemed upset that we're wasting his time and that he could have lied to us and not told us about the virus. I've txt him what we're going to do as he's not picking up our calls... my wife will go through fair trading... for me I have more faith in my solicitor... it's going to cost more but I feel it's the principle... the femal pup has died... 2 other pups have shown symptoms... our one apparently not... even the vet said she had to wear 2 gloves... it's very risky she said...

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Phone your local office of fair trading.

They will advise you of your rights & what you can do to get your money back. If useless which I doubt then maybe a lawyers letter may do the trick.

Sometimes just saying you have contacted office of fair trading & quoting what they have told you may do the trick & get you your refund. Most unfortunate & upsetting for you. Good luck.

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He absolutely could not have 'just lied to you'. You would be entitled to the same recourse had he not known, lied or sold the pup sick knowingly.

Your kids must be having a rough time too. Are they coping OK?

You're correct to protect them from lepto, absolutely.

I'm so sorry you got caught up with such a scumbag. I believe fair trading can take a while in some cases, good you have texts etc, the more you have in writing the better.

I'd be going the solicitor route too, personally..

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Thanks for the support guys... my kids are handling it well... we told them one of the pups died... they took it well... they asked a lot of questions and we answered as best we can... yeah I can imagine fair trading would take a while... I'll let my wife handle that side... My solicitor has helped my in the past with a case where someone owe me money and she was able to pursue it and I had a successful outcome... I've just emailed her so waiting on her response

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Definitely save any emails /paperwork /ans machine messages .

Contact the Dept of Fair Trade.

I am so sorry :( The "breeder" certainly does not sound an ethical and /or careful breeder.... and has caused much grief to your family .

AND please buy some F10 disinfectant (from vet) ... and thoroughly wash /spray everywhere puppy has been -- throw away bedding /toys ...and be sure to use disinfectant where pups toileted . This is to help protect the next puppy .

if/when you get a new puppy .. you can do so with 'our' D O L help , and we can guide you in your search for a healthy puppy .

even after disinfecting - you will now need to avoid pups in your yard /house for several months to avoid them getting ill as well.

best of luck in your dealings with this breeder .

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Yeah I was going to get F10 but the vet said it can be carcinogenic so I opted for disinfectant for wooden floating floor boards... I bleacked some of the tile area and even outside.. I'm going to bleach it again to be safe...

thanks for the advice

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Carcinogenic? F10 is vet grade disinfectant, I'd wonder what they use instead!

She said they still use though but just be careful... When I heard that word I thought can't risk it lol

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F10 is probably the ONLY one which will kill anything nasty . lordy - EVERYTHING is carcinogenic if used/imbibed for long enough. Why then do breeders/vets /dog owners use this so much ? yes, it has been tested on rats/mice, and found to be carcinogenic AT HIGH LEVELS .

there are also these to be read ...

CLICK

CLICK which is where THIS comes from - Carcinogenicity, mutagenicity and toxicity for reproduction : Based on data for the raw materials, no carcinogenic, mutagenic or toxicity forreproduction is predicted

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Firstly, my deepest sympathy. You've gone through a shocker, getting puppies should be a happy and exciting time.

Please take the leap with the F10. It's a fantastic product and won't bleach or stain surfaces either. It's probably the parvicide with the least amount of irritation to the skin and respiratory tract.

I've sprayed it all over my car interior and dipped my shoes in it after visiting high risk pounds. Cleaned surfaces, grooming equipment, crates and dog items like collars. It works.

Like most things, you aren't using it daily and exposed to it at work, it's not going to be a risk.

The pup.... I'm so sorry, but I can't see where the pup was ever tested and confirmed to have lepto. Some states list it as a notifiable disease, it's that dangerous. You'd think the breeder would at least have it tested for his own sake. :eek:

There's also dozens of viruses, bacteria, immune and parasitic (like giardia) that can kill or make a pup critically ill very very fast. Normally pups are tested then treated aggressively with whatever protocol is needed to save them. The whole thing sounds like a filthy dirty backyard breeder doing it all on the cheap and now watching his puppy money go down the drain. :mad

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How horrible for you and your family. The breeder cant just say "I think its lepto" - they need a diagnosis - could be lots of things and they all require different treatment - different types of antibiotics assuming its bacterial or parasitic and not viral and there is different potential outcomes and side effects.

What has happened can happen to any breeder and it doesn't automatically mean they are filthy or really terrible. Things like this can be spread by contaminated puddles etc and sometimes the pup doesn't show symptoms until it goes home BUT I agree there are enough red lights here to decide to go to another breeder to get your new puppy and one at a time is best .

He has to refund your money - full stop and its a cheap and quick process to go to fair trading if he doesn't play nicely. However, try to keep it as nice as you can because he could opt to pay you back a couple of dollars a week.

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F10 is a great product and I use it, but bearing in mind that this family have a child with a weakened immune system that may be why they have been given the advice on that product. I would be checking with the child's specialist before I used it - I am fairly confident that the specialist would say that any contamination risk from F10 is a lower risk than not destroying any remeining leptospirosis virus, however, the family's medical specialists need to give that advice - we don't know that actual level of immune impairment.

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So the breeder provided you for a refund once, has paid all treatments and now you're asking for a second time for a refund? I think to wait until the pup is sold is not unreasonable. Sounds like their pockets are being bled dry and you have contact with the treating veterinarian is that correct?

Lepto is spread mainly from urine, it's a bacteria not a virus. Rodents in particular are good at spreading it. Lepto tests are expensive, if you want to check if your pup is infected you need to check urine and blood samples to give you a yes or no.

You purchased a sick dog, you got a refund, repurchased and now want another refund despite the fact you had doubts as to the hygiene and health status?

Edited by Nekhbet
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Yeah I have to agree with Nekhbet. Sure it's not ideal but the breeder already refunded you once so it doesn't seem like they're a total scumbag! I don't see anything wrong with waiting till the pup is resold to get your money back.

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