sueang

Hi blinkblink :-) Many premium or above foods offer a palatability/satisfaction guarantee. It is part of being able to offer what is an expensive product with first time unknown results in a way that gives customer peace of mind. It surprises me how many people say they've been refused a refund/exchange from other stores (including some big box chains) in spite of manufacturers guarantees. Some foods do not offer this, such as Blackhawk, unless they have very recently changed their policy. Eukanuba get the customer to deal direct with their Australian office but give back a lot more to help find a solution. Companies do ask that people keep the bag and receipt and if you have those, it is always worth both checking the online (or on bag) policy and contacting the place of purchase. Most returns that we accept (and there are not a lot as we try very hard to match dogs and cats with the best option, but there are always individuals that still react to a food) are left with us to distribute which we do to various shelters etc. Only though if the food is fresh and did not cause undue upsets in case of a faulty batch. On a different note, we do get folk wanting to return a bed/igloo or kennel because the pet won't use it and that is a lot trickier to manage! Sags :D Thanks for explaining that. I don't buy or use kibble anyway but it's interesting to know. My boy has IBD & Skin Allergies & Food Sensitivities, I'm always returning new kibbles that we have tried & didn't agree with Patch, I've finally worked out what he can eat & can't eat, I hope... Pet Barn are very good & give refunds, some kibble companies like Black Hawk & Canidae you have to contact them & tell them what the problem was & then they refund but you must return the food to the shop or online where food was purchased.... I've never had any problems returning open bags, I have a few opened kibble bags in the cupboard at the moment, I couldn't be bothered returning them, I added then up the other day, $270 worth of kibble my boy cant eat & rescue groups wont take cause the bags are open.. kibble goes off after being open, they say must be used within 2-4 weeks, that's why I only buy small bags.... Ivory Coat write on their web page after opening kibble bag it must be used with in 1 month.. Ivory Coat & Applaws have had a mold problems with their kibbles so did Ziwipeak....

My boy has problems keeping on weight & very soft poos, he has IBD & Skin Allergies, the only kibble that works best to him is "Taste Of The Wild" Sierra Mountain Roasted Lamb & Pacific Stream Smoked Salmon & the Pacific Stream is pea Free, the only Grain Free kibble in Australia without peas...... click on link below & scroll down too bottom you'll see "Arnhem Pet Products" on your bottom right, click on email link & ask can you have some samples of the TOTW & the Nutragold kibbles & their booklets with all the formulas, fat%, protein%, fiber% etc & tell them how many dogs you have so you get enough samples, the samples have about 2 cups kibble..... http://www.nutragold.com.au/about-our-products/

Pet Circle have a new kibble called Under The Sun its made by Canidae, grain free & grain kibble, the fat is lower at 11% min but the kibble is very pea heavy.. here's the link http://www.underthesunpetfood.com/under-the-sun-dog-food.php when you click on link look up top in blue it says "We have changed some of our recipes click here" when you do click on blue link, it says they're making new formulas that are Pork Free & single protein formulas, I've emailed Under The Sun asking will Australia be getting the new formulas I'm interested in the New Whitefish formula, Canidae emailed back saying an International rep Manny Rossillo will get back to me.... Has anyone tried the new "Under The Sun grain" free or grain formula? on Dog Food Advisor a few dogs weren't that rapped in the kibble, maybe that's why they are changing their formulas.

Not a good kibble, maybe if the first 2-3 ingredients were 3 meats followed by a meal, Chicken meal & Turkey Meal then brown rice, rice flour, rice bran yes it would be a good kibble, minus the Maize protein & beet pulp.....don't forget kibbles ingredient list is written when ingredients are raw, not cooked, so this kibble will be carb heavy & low on meat, after the ingredients are cooked, it will read, 1st-Maize Protein so CORN, 2nd-Brown rice,3rd-rice flour,4th rice bran, 5th-Chicken, 6th-turkey, no good if your dog has skin & stomach problems....If you Email Genesis they will send you samples, I picked the Chicken & Turkey & the kibble is real yellow in colour, like Royal Canine & Hills vet diets... I can not understand its 2016 & these kibbles companies are still adding crappy ingredients, its unbelievable...no wonder people still buy American made kibbles... Pet Barn also has a new kibble called "Leaps & Bounds" made by Pet Wise the packaging & front of kibble bag looks really good, Whitefish & Brown Rice or Lamb & Rice, Chicken & Rice or Beef & Rice, then you turn over bag & read the ingredients, 1st ingredient by-product Meats 2nd ingredient by-product Cereals Wheat & corn & this is Australian made & says New Zealand as well....

Another good kibble is the Canidae Life Stages, All Life Stages Formula, first 3 ingredients are Chicken Meal. Turkey Meal Lamb Meal then it has Ocean Fish in there as well further down the ingredient list.... Canidae Life Stages was on special at Pet Circle $99 for 20kgs, that's pretty good specially if you have a few large dogs, I rotate between Taste Of The Wild Roasted Lamb & the Canidae Life Stages All Life Stages formula at the moment....Patch is looking beautiful nice shinny coat & he only needs 2 cups a day of the Canidae even when I feed TOTW for Breakfast & the Canidae life stages for Dinner..

Cause she isn't eating her electrolytes will drop, her sugar will drop, so you add the electrolyes to her water. The electrolytes give her what she normally gets from food & will make her start feeling better...

Get the powder electrolyte from vets, make up in a jug of water & give every hour, buy the big 20ml syringe & give to her if she wont drink, my boy liked the electrolytes & loved drinking out of syringe... have you tried feeding low fat Cottage cheese or scrambled egg, tin salmon in spring water http://www.sofydog.com/product/food/Home%20Prepared%20Dog%20Food%20Recipes.htm

Does your dog have IBD or Skin Problems?? Meals For Mutts is nothing like Black Hawk, Black Hawk isn't Gluten free or a Hypoallergenic kibble.... Black Hawk was bought out by an NZ company & went down hill since being sold B/H ingredients are of lower quality now & made a few dogs very unwell, Black Hawk is similar to supermarket kibble VIP Natural Goodness... Go on MFM Face Book page & have a look at all the dogs that have had health problems & now haven't got itchy yeasty skin or bowel problems...Have a look at all the dogs coming first in competitions. MfM was the only kibble that helped my boy with his IBD, Food sensitivities & itchy smelly skin, ears & red paws, Patches vets were shocked when I brought Patch back to see them after eating MfM for 1 month, he gained weight, skin cleared up & doing firm small poos & not reacting to what he was eating... Now Patches vet feeds MfM for her IBS dog & her other healthy dog & her patients dogs after seeing a big improvement with Patch, I was about to put Patch to sleep, so I emailed MfM & Bill their vet nutritionist Bill email me back explaining what was happening with Patches intestinal tract.. Meals For Mutts is 100 times better then any Vet Diet look at the ingredients in any vet diet, Hills being the worst, look at all the carbs..

Did you read my post the SKD rolls have BONE please try "Meals For Mutts" I put up their site's link, MfM kibble is Hypoallergenic Gluten dairy & sugar free order the Salmon & Sardine Brown Rice & Veggies or the Kangaroo & Lamb Brown Rice Veggies doesn't mean cause your dog reacted to raw Kangaroo he'll react to the Kangaroo in a kibble its been broken down in a kibble...find a pet shop on the Stock list & get a 2.5kg bag its silver & blue or silver & red if it doesnt work then MfM is money back or Try the Canidae Pure wet tin or their Pure Kibble

I know this is late but I contacted Jacqueline Rudan Naturopath on her web page she only cost me $60 & she rung me & spoke for 1 hour about diet & supplements.... diet change is best & no Vet Diets have a look at Meals For Mutts & Canidae Pure Formula http://www.naturalanimalsolutions.com.au/about.html

Just be careful with the Prime SKD rolls, they have fine SHARP bone thru out the whole rolls. Cut some roll & feel the cut piece of roll, I was picking out as much bone as I could, it took me about 30mins, while Patch was watching & slobbering on the floor... Patch tried the Kangaroo & Potato & the Crocodile & Tapioca... I have told Prime on their F/B page about the bone & they said to ring a mobile number, I didn't bother, my freezer now has cut up kangaroo & crocodile roll in plastic bags.....made Patch do sloppy poos & have rumbling/grumbling bowel noises, I'd say from the bone.....Don't forget the fat needs converting on any wet tin foods & Rolls & Raw... Hills has already converted the fat % on all their wet tin foods, the prime kangaroo is 3% fat when converted that's around 11% fat, DM the Crocodile is 6% fat when converted that's around 25% fat.....DM = Dry Matter

Gee your dog sounds like my Patch he has IBD & Skin Allergies, we have the Metronidazole & Amoxcillin in the cupboard but haven't needed to use since I rotate Patches kibbles....We have tried all the kibbles, Vet Diets & Premium kibbles...with the Vet diets some fixed his bowel/stomach but his skin itched & was real smelly of yeast cause of ingredients & the carbs were to high....the best kibbles for Patch have been "Taste Of The Wild" Pacific Stream Smoked Salmon, the only grain free kibble in Australia that has NO PEAS & NO GARBANZO BEANS & TOTW Sierra Mountain Roasted Lamb.....then "Meals For Mutts" Salmon & Sardine Brown Rice & Veggies the fat % is 10% then there's a MfM Salmon & Sardine Grain free but the fat is too high at 18%..... if your dog does better on a high fiber diet (Patch doesn't he needs 4% & under for his fiber or he gets bad acid reflux) try MfM Turkey & Lamb Lite.... MfM is gluten, Dairy & Sugar free & was made for dogs with skin & Stomach problems http://www.mealsformutts.com.au/index.html if you have any health questions email Bill MfM's Vet Nutritionist he recommended the Salmon & Sardine & Brown Rice & the Kangaroo & Lamb Brown Rice for Patches IBD..... I also have to rotate Patches Kibbles before his immune system starts reacting to the kibble, I just bought a small bag of "Canidae" Pure Land today & its a premium limited ingredient kibble smells & looks so fresh, Canidae has 4 new limited ingredient grain free Pure Formulas that will be coming Australia in June, I want to try the new "Pure Meadow" its for seniors with stomach & skin problems & the fat is 10% .... at the moment Patch is eating TOTW Sierra Mountain Roasted Lamb & he is itch free, poos are nice & firm & small, a lot of dogs with skin problems, EPI & IBD do really well on Taste Of The Wild kibbles & Meals For Mutts... This link is Nutragold grain Free Kibble, if you scroll down the bottom right side click on email link & ask can you have some samples of TOTW & NutraGold kibbles TOTW & NutraGold is imported by Arnhem pet products Pty Ltd.. have you tried the VIP Natural Goodness grain free Wet Tin Foods in the Supermarkets, VIP wet tin smells & looks the same as Black Hawk wet tin grain free wet tin food.... http://www.nutragold.com.au/

Yes, Pet Barn Newcastle has all out of date kibbles, supplements raw meat, K-9 Natural frozen.... I'm always checking the use by dates, I have even shown the staff that certain supplements were 1 year out of date, I went back the next week & they were still on the shelves, when any Kibble is nilly out of date they are suppose to be 1/2 the price, as soon as they're out of date they're 75% off marked price... I have picked up some bargins, I'm always looking at use by date when I want to try a new kibble, I got a $80 bag of Wellness Small Breed for $18, you have to ask for 1/2 price or 75% off or they just mark them down $5 I noticed..... I've been shopping online now, the kibbles are fresher & have longer use by dates, cause they are sold quicker...

...just saw it, that's - on sale price - $ 0.46 / 100 g...the Applaws is (on sale price) 0.50 / 100 g...the Applaws is - on paper - slightly higher quality; we use both (I don't want to rely just on one kibble) and she likes both. Be careful with Applaws the cat& dog kibble I bought had red & blue plastic thru the kibbles then the Applaws Dog kibble had the same bits of blue plastic thru the whole bag Applaws...Applaws were nice & refunded my money but what I didn't like Applaws just kept all the bad batches of kibble cat & dog on special in the supermarkets Coles & Woolworths that's why I bought Applaws to begin with cause it was on special.....Applaws didn't pull them off the shelves, if that was in American & an American brand they would of had a recall.... also the fiber is very high in all Applaws kibbles means a lot of plant matter....

Hi, do you mean raw diets or Natural gluten free kibbles or freeze dried foods ? I went thru Jacqueline Rudan at Naturopath in Victoria & used her Natural Animal Solution products to balance the raw diet she only recommends to use human grade meats & blended fresh veggies.... here's her Maintenance Diet if your dog has any health problems scroll down & you'll see raw diets for certain health problems, send Jacqueline an email & she'll answer your email then you can book a consultation, a consult over the phone was cheaper then seeing a vet, she rings you & she spoke with me for 1 hour only cost me $60 that's was 1 year ago...all her products are excellent.. http://www.naturalanimalsolutions.com.au/natural-diet.html

My Peptosyl was white but came from the chemist not the vet. I was just concerned that you may have been given scourban instead of Peptosyl. Which chemist sells Peptopsyl? I asked chemist & they don't sell any ant acid medication with Bismuth Salicylate in it.....

Scour ban is pink. Could that be the product. Has been off the market for some time but is back on now. yes- that did sound a lot like scourban :) It say's Peptosyl on black plastic bottle & was bought from Vet-Pet Direct & use by date is 2017...I even tasted some, it's very mild, I'll have to try it & see how Patch goes..

...some light reading: http://www.vet.cornell.edu/labs/simpson/docs/NeigerSimpson.pdf from the linked study: H.Pylori is normally not prevalent in dogs, while other Helicobacter species are prevalent in over 70% of the dogs (without causing health issues); the conclusion, that the H.spp causes the health issues is very difficult to verify - other causes seem to be more likely; it is very difficult to eradicate, and if, reinfection is highly likely; treating for H.Pylori might do more damage than good.... Patch had Endoscope & Biopsies done & Diagnosis was: Moderate to Chronic Lymphocytic Gastritis with associated spiral bacteria infection... the vet Patch sees specializes in IBD & he said if he were to find 5 dogs off the street & do Endoscope & biopsies they would all come back positive with the Helicobacter, some dogs have no symptoms while other dogs have symptoms, acid reflux, pain in their abdomen, ulcers, feeling hungry all the time, vomiting, eating grass, depression etc.... I've done so much research on dogs & humans suffering with Helicobacter-Pylori... I've had ulcers from the Helicobacter 3 times when I was young & I was put on a Pump Proton Inhibitor PPI (Somac)in the end a drug Patches vet would not give Patch long term cause you can't just stop taking a PPI after being on it for 1 month....He said I can give Patch the Losec or Somac for 2-4 days to settle the acid but I must stop...I've been on a PPI for 13 years now & when I try to stop I have serve stomach pain, so I understand what the vets is talking about with PPI's, doctors don't try & find the problem just give you drugs... so I understand why Patch vet wont prescribe repeat scripts.. He put Patch on a gluten free vet diet Royal Canine Sensitivity Control it's the only Gluten free vet diet but after doing research Beet Pulp helps feed the Helicobacter, a lot of vet diets have beet pulp in them... Patch did the best when eating "Meals For Mutts" Salmon & Sardines Brown rice & veggies, I'd love to try the Grain Free MfM but Patch can't have high fat kibbles I can't find the study done on rats, where the Bismuth Salicylate killed the Helicobacter in the rats stomach lining...even in the human study the Bismuth Salicylate killed the Helicobacter & stopped it returning when given with triple therapy Metronidazole, Amoxicillin, Losec had good results... Vets are still learning & trying to find out what drugs work the best & what diet is the best...I've even tried Raw Diet with No Carbs but Patch kept regurgitating the raw into mouth then swallowing & swallowing then getting Acid Reflux aaaaaaaaarrrrrrhhhhhhh.. I now see the lady vet at the same practice cause Patch other vet Simon is always booked out & does a lot of surgery.... Patches lady vet is more into holistic side of things & doesn't push drugs, her Helicobacter dogs are on low dose Metronidazole the Metronidazole seems to keep the Helicobacter low & the dogs don't have any symptoms...but she is OK when I say no to the Metronidazole & lets me try new things, I suppose they're learning off Patch, he's been a really hard case, he was a rescue that was used for breeding... http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3925860/

Patches Vet has pretty much said it works then use it, I ended helping the vet find a gluten free Australian kibble Meals For Mutts for her girl that has Colitis & skin problems & her dog is doing really well now, Patch done 3 vets head in as he didn't respond to all their medications, made him worse, if the Peptosyl works then vet can recommend to her other Helicobacter dogs instead of keeping them on Metronidazole (Flagyl)....

Hi Has anyone tried & used Peptosyl, My boy gets Acid Reflux from the Helicobacter-Pylori in his stomach & I've read that Bismuth Salicylate helps kill the Helicobacter in the stomach lining where the antibiotics can't get to & the Helicobacter gets a resistance to the antibiotics, I bought some Peptosyl online & it came today but it smells like vicks that you rub on ur chest, the chemist man looked up Bismuth Salicylate & said it has asprin in it...

Send the company a email, normally there will be a contact link & I always ask everything I want to know & they normally email back with answers, this is other companies I don't know about this one, also ask where is the meat coming from is it coming from a rendering plant that has meats that aren't fit for human consumption???...

Hi Sag, I bought the Kangaroo & Potato roll today & this roll has little bones all thru the whole roll, worse then the sample I got the other day, it took me 45mins today to take out all the little white bones out of a 200gm Kangaroo slice...... if you sell these rolls then you'd have a rep bring in samples cut the Kangaroo & Potato sample in half then cut into pieces & you will see all the white cooked bone, I have sent Prime 2 Email 3 months ago & they never replied.....I'll MSG them on their Face Book page & see if someone rings me..... looks like they put the whole kangaroo thru a mincer bones & all.....

Hi,I tried the Prime SKD Crocodile & Tapioca roll a about 3 months ago smelt & looked beautiful but it had small little white bones all thru the roll & Patch was pooing red blood thru his poos, so I had to stop feeding it, the other day the lady at Pet Stock gave me a sample of the Prime SKD Kangaroo & Potato the same thing smelt good but little white bones thru the sample loaf, also the VIP rolls have smaller sharp white bones.....I have also found little sharp bones in Natures gift Gourmet Real kangaroo & Roast Duck wet small foil tins, I emailed Nature Gift & they wanted to see photos, I said just open up one of your small foil tins Duck or Kangaroo & you will see real sharp little bones.... has anyone else found cooked bones thru wet tin foods or Dog Rolls?? I though dogs can't eat cooked bones???

Hi,I tried the Prime SKD Crocodile & Tapioca roll a about 3 months ago smelt & looked beautiful but it had small little white bones all thru the roll & Patch was pooing red blood thru his poos, so I had to stop feeding it, the other day the lady at Pet Stock gave me a sample of the Prime SKD Kangaroo & Potato the same thing smelt good but little white bones thru the sample loaf, also the VIP rolls have smaller sharp white bones.....I have also found little sharp bones in Natures gift Gourmet Real kangaroo & Roast Duck wet small foil tins, I emailed Nature Gift & they wanted to see photos, I said just open up one of your small foil tins Duck or Kangaroo & you will see real sharp little bones.... has anyone else found cooked bones thru wet tin foods or Dog Rolls?? I though dogs can't eat cooked bones???