amf Posted July 15, 2015 Share Posted July 15, 2015 Around this time last year I waited almost 3 months for Petplan to assess and approve my claim for my GSD's elbow dysplasia. I recently submitted a claim for his EPI (Exocrine Pancreatic Insufficiency), it was assessed and approved, and I had received a cheque within 6 days :) Well done Petplan I cannot thank you enough! Link to comment Share on other sites More sharing options...
teekay Posted July 15, 2015 Share Posted July 15, 2015 Maybe they have finally got their act together. I did receive Jenna's renewal documents a few days ago, actually before they just started taking the new premiums. Ridiculous that I should even be saying this is a good thing though.lol Link to comment Share on other sites More sharing options...
aliwake Posted July 15, 2015 Share Posted July 15, 2015 Yeah, I got my renewal documents ahead of time this year - I even had enough time to change my policy before the renewal! The policy hike was excessive again, but I too have had better luck with claims being paid quickly too, so they definitely seem to be functioning properly again - finally! My last claim i submitted in two parts as a continuation claim, and they took the excess from both, rather than just the first one - once I called them to let them know they sorted it out very quickly and I had a cheque for the excess amount in about a week. Link to comment Share on other sites More sharing options...
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