InspectorRex Posted October 7, 2006 Share Posted October 7, 2006 Checked my local Petstock this morning and they have a ggod supply of Eagle Pack at the moment but just in case I bought another 6.8kg bag of EP Holistic Duck and Oatmeal and told the owner I may be back to buy some more. According to him the EP is sitting on the wharves in containers just waiting to go through AQIS rules ( quarantine). Thank heavens i had the credit card on me and some credit on it. I will ring EP on Monday and try and find out what the delay time is likely to be as they are "going to lose a lot of customers", that might just get them to get AQIS to get their arse into gear hey. Keep you posted DOLers with what I can find out Link to comment Share on other sites More sharing options...
EaglePack Posted October 7, 2006 Share Posted October 7, 2006 Hi all. Eagle Pack IS STILL IN AUSTRALIA and will not be shutting down or ceasing trading for any reason whatsoever. We do apologise that a couple of lives have been in quaruntine a bit longer than usual but i assure you they will become available soon. I dont want to tread on any toes here in the forum so do not wish to go into discussion about advertising a dry food so anyone who is having difficulties getting our products or has not received samples please email me in private at [email protected] and we will do our best to resolve any issues. Thanks again to all those who have supported us and we look forward to hearing from you. Link to comment Share on other sites More sharing options...
booboo Posted October 7, 2006 Share Posted October 7, 2006 (edited) * Edited March 11, 2009 by booboo Link to comment Share on other sites More sharing options...
Sagittarian Posted October 7, 2006 Share Posted October 7, 2006 We do have limited stock of EP so if anyone does need some feel free to pm me to see if we have your product. Goldielover... have pm'd you. Link to comment Share on other sites More sharing options...
InspectorRex Posted October 7, 2006 Share Posted October 7, 2006 Thanks EaglePack Amba for the reassurance, how long before the quarantine issue is resolved as EP is such a superior product and my girl has never looked better Link to comment Share on other sites More sharing options...
goldielover Posted October 7, 2006 Share Posted October 7, 2006 Thanks for the PM Amba. Have also emailed you. Definitely agree with Inspector Rex - my girls do so well on EP and hoping that it reaches our stores soon! Link to comment Share on other sites More sharing options...
Sayreovi Posted October 7, 2006 Share Posted October 7, 2006 GoldieLover - Have you tried Robbos? I went there just the other day and they still had heaps. Link to comment Share on other sites More sharing options...
goldielover Posted October 8, 2006 Share Posted October 8, 2006 Hi Tollersowned. Thanks for that. Managed to get some yesterday! Link to comment Share on other sites More sharing options...
Winterpaws Posted October 9, 2006 Share Posted October 9, 2006 Can we get an update on the quarantine situation? I hate the thought of having to change food again but I do have hassles in getting bags some times. Maybe EP needs to have storage bins so we can buy more Link to comment Share on other sites More sharing options...
InspectorRex Posted October 9, 2006 Share Posted October 9, 2006 Ok, i have just got off the phone from EaglePack here in Victoria.If anyone wants the phone # please feel free to PM me. The hold-up is with Australian Customs . The massive supplies of EP is sitting in a container on the docks just waiting for the "ok" to get released to EP here and then they can get it out to the stores Pronto. EP are hoping it won't be to much longer but their hands are tied as Customs here as "extremely slow" so I was told. My advice- stock up until this debarkle is sorted Link to comment Share on other sites More sharing options...
goldielover Posted October 9, 2006 Share Posted October 9, 2006 Yep, i had an email along the same lines as the above post by InspectorRex. I have enough for around 2 months or so, so hopefully it will be available by then. Link to comment Share on other sites More sharing options...
Sagittarian Posted October 9, 2006 Share Posted October 9, 2006 2 months to clear customs.... Anyone here who works in the area who can shed light on this very long time to clear? I know that getting a berth at the docks can take a while, but this does seem extreme - perhaps EP should be talking to customs about the loss of trade etc they are suffering, as when customers can't get what they need, they tend to look for alternatives. Not good! Link to comment Share on other sites More sharing options...
InspectorRex Posted October 9, 2006 Share Posted October 9, 2006 so true Sags, not good!!!!!!!1 Link to comment Share on other sites More sharing options...
InspectorRex Posted October 10, 2006 Share Posted October 10, 2006 Just had an email from Eagle Pack and they are hoping to have their "container" in their possession within a week. Let's all send good vibes to EP hey Link to comment Share on other sites More sharing options...
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