Cavalblaze Posted April 2, 2011 Share Posted April 2, 2011 It's amazing, full or even part refunds for dogs which have been kept for prolong period of and returned under "behavioral issues" inflicted by the owner. It's ridiculous and you are not alone!!! That puppy is a fingerprint of it's owners, they are the ones which have trained and raised it from infancy. They should be grateful that you are willing to take it back after this prolaps period of time and that you were generous in your offer in compensation. Surely we don't buy a shiney new car and be run into the fence when we back out of the garage and return it for a full refund. You drive a car out the showroom door it loses value, same thing with dogs. Fluffy cute baby puppies are more appealing and request for than adolescent dogs. You will have out of pocket expenses, regardless if you intend to keep the dog or not which also need to be taken into consideration. And as for Behavioral problems, you'll find it's more the owners who have the problems, not the dogs. I think you have certainly been more than generous with your refund and i would be telling them exactly where you stand on the matter. Link to comment Share on other sites More sharing options...
skyehaven Posted April 2, 2011 Share Posted April 2, 2011 (edited) They aren't entitled to any money back as far as I 'm concerned, but at the same time you want to get the dog back so you can find the right home for it, so is difficult if you think they won't hand it over without money. But I would give them a huge peice of my mind thats for sure, just lazy owners like the many many others I see every day handing animals over to the shelter (and they have to pay to hand them over) as it should be. Edited April 2, 2011 by skyehaven Link to comment Share on other sites More sharing options...
Bokezu Posted April 3, 2011 Share Posted April 3, 2011 More than generous, too much time had elapsed, they should have known within a month re bonding, they really are lucky as plenty of breeders would have given them nothing. Link to comment Share on other sites More sharing options...
MYSQL Posted April 3, 2011 Author Share Posted April 3, 2011 Im very greatful to have the dog back, i kept in regular contact hence knowing things weren't all perfect, at first they said if for some reason I couldn't take her back like we had agreed then they were going to "sell her" naturally I replied with "we have an agreement she is returned should you be unable to keep her" they then changed their mind & decided they couldn't part with her. Two weeks later I got a msg saying we have decided you can have her back but you need to pick her up ASAP I was very worried that they may just get sick of her & either dump her in a pound or sell her in the local paper so I went around with some money grabbed the dog & her paperwork ( still in my name) and got her out of there, it was on my way home they got brave & demanded a FULL refund The dog has been well cared for physically & is just a happy boisterous baby who hasn't had any boundaries. Link to comment Share on other sites More sharing options...
dancinbcs Posted April 3, 2011 Share Posted April 3, 2011 Im very greatful to have the dog back, i kept in regular contact hence knowing things weren't all perfect, at first they said if for some reason I couldn't take her back like we had agreed then they were going to "sell her" naturally I replied with "we have an agreement she is returned should you be unable to keep her" they then changed their mind & decided they couldn't part with her.Two weeks later I got a msg saying we have decided you can have her back but you need to pick her up ASAP I was very worried that they may just get sick of her & either dump her in a pound or sell her in the local paper so I went around with some money grabbed the dog & her paperwork ( still in my name) and got her out of there, it was on my way home they got brave & demanded a FULL refund The dog has been well cared for physically & is just a happy boisterous baby who hasn't had any boundaries. There was nothing to stop them selling her to a dealer for export, puppy farmer, etc so if you put the welfare of the dog first, I think you did exactly the right thing. Sometimes you have to fork out money to do what is right by the dog you bred. We all expect our precious babies to be returned if the owners can't keep them but the temptation is always there for them to on-sell them, so I think breeders need to offer some sort of financial incentive to get them returned. This may not apply to all breeds but there is still a big demand in Asia for my breed and some countries offer big money and do not require papers. Getting a dog back before the owners work out they can get 10 times their purchase price from a dealer for a dog they no longer want is vital. Link to comment Share on other sites More sharing options...
cowanbree Posted April 3, 2011 Share Posted April 3, 2011 To be honest I would just pay them what they want to get the dog back as in the end that is the most important thing but now that you have the dog I wouldn't be paying a cent more. A couple of years ago a couple took my happy outgoing puppy and let their son abuse her. I gave them a full refund and paid transport home and then they had the cheek to ask for reimbursement for travel costs up there. Took me 12mths to get her back to a state where I could rehome her and I gave her to a home that had previously had 3 of mine. Don't really care about the money but I am disappointed that I made such an error in judgement in the first place. They already had one of mine but she was a quite sedate girl where as the girl I sent them was a full of life pup that was too much for them. If I had taken the time to reacquaint myself with them I would have realised they couldn't handle her. A lesson learned. Link to comment Share on other sites More sharing options...
Lesley Posted April 4, 2011 Share Posted April 4, 2011 Tell the people to go jump or you will sue them for the trauma they have caused to you and your baby. Firstly:- They don't deserve to have her and secondly:- you wouldn't want them to have her! I agree in that you have been most generous and done more than most would have done. Glad that she is now in your safe hands, she deserves a forever loving home. I just hope they don't go out and repeat their story to another unsuspecting person, some people just don't deserve to have any pets. GRRRRRRRRRRRRRRRRRRRR Link to comment Share on other sites More sharing options...
Wags Posted April 17, 2011 Share Posted April 17, 2011 I recently have had an 8 month old puppy returned due to the new owners "not bonding" with her they have had her since she was 10 weeks old & have received regular training advice from me, the puppy is not naughty just a regular puppy who likes to collect anything the kids leave lying around, she sits drops & waves & is generally a lovely girl, so I feel as a breeder I have not failed in my duty to provide a healthy happy & well socialised baby.From the start it was allways stipulated that if it didn't work out for any reason for the life of the puppy she was to be returned to me, at no time was there a mention of a refunded purchase price. When I picked her up I gave them 3/4 of what they paid for her because I felt it was the right thing to do, the puppy will not be rehomed she will stay with me for life, th old owners are not happy with this & are demanding the full purchase price be repaid. I have the dog & her papers in my name, so what should I do? I don't want to end on bad terms with these people but I also think I've been fair? Yes, I've not had a puppy returned, but because of a couple of unsatisfactory situations over the years, I now ask any new owner to sign an agreement to give me first right of refusal to either buy the puppy back, or be involved in rehoming it. Unless I want the puppy in my breeding programme (and assuming it's not desexed) I opt for rehoming. I usually have suitable families on my waiting list that I can approach and recommend a suitable purchase price to both the current and new owner of the puppy. That way I can ensure that the puppy continues to be given every chance of a long and happy life and is not just turfed off to anyone. It also allows me to keep track of my bubs. Of course, if the current owner of the puppy has a suggestion for a new home, I will contact that person for screening and will not discount it as a suitable home. Link to comment Share on other sites More sharing options...
oakway Posted April 17, 2011 Share Posted April 17, 2011 If you were going to rehome her not keep her, the fair thing to do is sell her for whatever she is now worth, and at that age it is less than a puppy. Then deduct your costs for keeping her, re-advertising, etc and return whatever is left to the original purchaser. I doubt that would be anywhere near 75% of the purchase price, it would more likely be closer to half, so you have been quite generous. I once had an 11 month old returned because the owners life fell apart and she was losing her house. I didn't get all the details because she couldn't stop crying enough to tell me. I took the dog, trained and rehomed him at a lower price then sent the original owner a little more than half what she had paid. She had never asked for any sort of a refund and was more than happy with that because her main concern was that the dog went to to right home when she couldn't keep him. I dont think thats the fair thing to do at all. I think taking the dog back so they dont have the worry of what happens to her is more than enough. I dont think rescue or breeders should have to buy back dogs - that completely de values everything we do in my opinion. +1 Link to comment Share on other sites More sharing options...
Mystiqview Posted April 17, 2011 Share Posted April 17, 2011 I think you have been more than fair. Although sometimes, for the sake of peace.. Refund the rest of the money - at least to get them off your back. Then ignore them. It is obvious they are not worth the time and effort and really, after this do you really want to keep dealing with them? I had a puppy returned to me 24 hours after they collected him. He was the most quiet, laid back puppy in the litter. He had woke the family twice during the night on his first night away from here. He was returned to me because he did "not fit in with their calm lifestyle". I refunded as it was only 24 hours.. but 4 months.. nope.. would not expect to receive all back. Link to comment Share on other sites More sharing options...
Merrirose Posted April 17, 2011 Share Posted April 17, 2011 (edited) I have taken a puppy back at 5 months, no phone call or anything... the owners just drove up the driveway with her and asked if I would take her back as she was too boisterous for their 16 yo maltese. I did not offer a refund and was not asked for one which is as it should be IMO. ETA Pup was found a new home within 2 weeks to an amazing couple down south. Edited April 17, 2011 by Merrirose Link to comment Share on other sites More sharing options...
Steve Posted April 17, 2011 Share Posted April 17, 2011 I had two beagle bitches once which were the absolute apple of the owners eye. Then 18 months later I got an email. Dogs will be at Wagga Airport on this day at this time please pick them up and thank you for all you have done but since they have been desexed they have been fighting and we dont want them any more. I picked them up - all papers were attached to the crates and I have never ever to this day heard a single word from them. Ive never sent two beagles home together since. there was no symptom of a problem and they were both rehomed to great families separately. I also had a Maremma baby - going to a goat farm for work. The new owners stayed at my house for 5 hours with me chatting with them and meeting the parents etc on Friday and they seemed like great buyers for a working dog. Monday morning phone call they have stopped the cheque because the pup ran away.Wednesday a letter telling me in writing that the fact the pup had run away from the goats was evidence it wasnt suitable for the purpose it had been purchased and they werent paying and couldnt give it back. 'he had run into the forest and they were baiting so was probably dead anyway'. I had my legal people write them a letter - the money or the dog. About 2 weeks later they turned up at my house and literally threw the dog over the front fence. It had a huge gash on its front leg - infected and rope burn around its neck. thank god they bought it back and it didnt have to stay with them. Another Maremma went to a pet home - for 2 years it was the perfect dog for the family and then they moved to a place which had horses running in the paddock behind them. The dog started barking - owner wasnt interested in listening to anything I had to tell her - how to introduce the dog to the horses etc and demanded twice the money back for it that she paid. Her thought process was that she paid $1000 and had fed it and looked after it and it was now old enough to breed so it was therefore more valuable. I found it a new home but she wouldnt let it go for the $500 teh new family had to offer for it and was definite it was gong to be double the purchase price or she would 'rather put it down.' God I suffered over this one. If it had been up to me I probably would have paid the money but hubby said he would divorce me if I did so I suffered it out. I think it was all a bluff because when she worked out I definitely wouldnt pay her the amount she was asking her mother supposedly came good with the money and the dog went to live with her so the kids could still visit with it. Human nature is a very strange animal. Link to comment Share on other sites More sharing options...
ozjen Posted April 22, 2011 Share Posted April 22, 2011 You have already been more than fair, you have the dog and the paperwork is in your name and that is what is important. They have had a number of months of this pups life so they have had their monies worth if that is what they are worried about. I sometimes think that as responsiable breeders we nuture a lack of responsibility on the owners part because we give them an easy out but I don't think they also deserve a full refund(unless it is the only way to ensure the safety or wellbeing of the dog). Can't understand anyone wanting to part with a Scam baby or an Aussie . Link to comment Share on other sites More sharing options...
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