Kelly_Louise Posted February 18, 2010 Share Posted February 18, 2010 Yep... definitely faulty... HOWEVER, the plus side is... don't you feel SO much better knowing that it's an actual fault and not because you just couldn't figure it out?? :rolleyes: Hope it gets resolved quickly for you Link to comment Share on other sites More sharing options...
Snout Girl Posted February 19, 2010 Share Posted February 19, 2010 I am also having a really blonde moment....how do you remove the 'dog collar' fromo the strap? Tried for 20 mins to work it out last night! Link to comment Share on other sites More sharing options...
D4DOGZ Posted February 19, 2010 Share Posted February 19, 2010 I am also having a really blonde moment....how do you remove the 'dog collar' fromo the strap?Tried for 20 mins to work it out last night! I think you are refering to the Lead Handle as a Collar? (if i am correct in assuming) It is sewn in place and can be used either as a handle or to tether around a pole if you are say going into a shop and have to leave our Dog outside. Link to comment Share on other sites More sharing options...
jemappelle Posted February 19, 2010 Share Posted February 19, 2010 I am having a different problem! I thought it was odd that I was sent a horse sized collar and then wondered if it would clip on to the handle but it doesn't. I have a standard bag and the prongs clip on the collar are too big to fit into the clips on the lead. Off to email Houndbags to see if it can be rectified. Link to comment Share on other sites More sharing options...
Kelly_Louise Posted February 19, 2010 Share Posted February 19, 2010 I am also having a really blonde moment....how do you remove the 'dog collar' fromo the strap?Tried for 20 mins to work it out last night! Yeah, I don't think the part you can use as a collar can be removed from the strap... I think you can buy a collar seperately though. Link to comment Share on other sites More sharing options...
Kelly_Louise Posted February 19, 2010 Share Posted February 19, 2010 I am having a different problem! I thought it was odd that I was sent a horse sized collar and then wondered if it would clip on to the handle but it doesn't. I have a standard bag and the prongs clip on the collar are too big to fit into the clips on the lead. Off to email Houndbags to see if it can be rectified. Sorry, but I do hope you get it sorted quickly though. It's official, these bags have caused nothing but grief, embarassment and confusion!!! Link to comment Share on other sites More sharing options...
tlc Posted February 19, 2010 Share Posted February 19, 2010 I am also having a really blonde moment....how do you remove the 'dog collar' fromo the strap?Tried for 20 mins to work it out last night! You cant remove the collar from the strap, they are sewn together!! I guess it is made like that incase you lose one or the other, using it as a collar and lead. I have had the need to use mine once when I went for a walk and 3 of mine had collars on and one didn't. So it did come in handy but not something Id use all the time and it is not adjustable. Link to comment Share on other sites More sharing options...
tlc Posted February 19, 2010 Share Posted February 19, 2010 I am having a different problem! I thought it was odd that I was sent a horse sized collar and then wondered if it would clip on to the handle but it doesn't. I have a standard bag and the prongs clip on the collar are too big to fit into the clips on the lead. Off to email Houndbags to see if it can be rectified. Sorry, but I do hope you get it sorted quickly though. It's official, these bags have caused nothing but grief, embarassment and confusion!!! I really do love my hound bag, it is up there in my 3 fav dog products Link to comment Share on other sites More sharing options...
Kelly_Louise Posted February 19, 2010 Share Posted February 19, 2010 I really do love my hound bag, it is up there in my 3 fav dog products I have to admit, I do really like mine too... even though I could have kept using my Petbarn bag... I feel kinda cool with my Houndbag and it's not so cumbersome and big, and I don't have to stuff my phone in my pocket anymore Link to comment Share on other sites More sharing options...
wagsalot Posted February 19, 2010 Share Posted February 19, 2010 Maybe I'm stupid, but why does it matter to the makers of the product how much a supplier sells items for??? As long as they are still getting their money??? Because other suppliers then cannot compete and people will stop stocking them. I still find it odd that they were being sold for cost price to begin with - whats the point if you aren't making anything?? Theres got to be some catch... Link to comment Share on other sites More sharing options...
megan_ Posted February 19, 2010 Share Posted February 19, 2010 Maybe I'm stupid, but why does it matter to the makers of the product how much a supplier sells items for??? As long as they are still getting their money??? Because other suppliers then cannot compete and people will stop stocking them. I still find it odd that they were being sold for cost price to begin with - whats the point if you aren't making anything?? Theres got to be some catch... It also damages a premium brand. Think of apple - they never have real sales, and if they do you'll get a max of 10% off. These guys might have used the houndbags to build up a customer base. Growing retailers often do this to build their base and then sell more expensive stuff. Link to comment Share on other sites More sharing options...
D4DOGZ Posted February 19, 2010 Share Posted February 19, 2010 Maybe I'm stupid, but why does it matter to the makers of the product how much a supplier sells items for??? As long as they are still getting their money??? Because other suppliers then cannot compete and people will stop stocking them. I still find it odd that they were being sold for cost price to begin with - whats the point if you aren't making anything?? Theres got to be some catch... I agree Wagsalot I am contemplating on getting rid of the range. Although i think they are fabulous and Houndbags is a small business as well. I did contact Houndbags last Sept when i took on the range, when i found out someone was selling them just about at Cost ( but not including the freight ) The reply i got was that they couldn't really stop them and that they were moving them. Selling at cost is really great for the comsumer, but retailers will stop stocking them and it will be bad for the industry - Job losses and customer support to begin with. ( just look at what has happened with the clients of houndbag and the ebay seller where are they now to help after the sale has gone through ) Link to comment Share on other sites More sharing options...
wagsalot Posted February 19, 2010 Share Posted February 19, 2010 (edited) Oh well, I guess if Houndbags themselves didn't really care in that case theres not much you can do. Im struggling enough as it is competeing with the larger stores that sell things less than I can even buy them. Then with people selling at cost, well the more people do it the closer i get to closing the doors. Edited to add - I do want a houndbag though!! Edited February 19, 2010 by wagsalot Link to comment Share on other sites More sharing options...
jemappelle Posted February 19, 2010 Share Posted February 19, 2010 I am having a different problem! I thought it was odd that I was sent a horse sized collar and then wondered if it would clip on to the handle but it doesn't. I have a standard bag and the prongs clip on the collar are too big to fit into the clips on the lead. Off to email Houndbags to see if it can be rectified. I got an almost immediate reply from Houndbags and it was explained that the huge collar doesn't fit my bag and it is a promotion item from the expos. I am happy with that as I did wonder why I received it when it wasn't in the product description. So does anyone want a huge reflective collar? Link to comment Share on other sites More sharing options...
Kelly_Louise Posted February 19, 2010 Share Posted February 19, 2010 Are they going to send you the correct one? Link to comment Share on other sites More sharing options...
jemappelle Posted February 19, 2010 Share Posted February 19, 2010 Are they going to send you the correct one? Was that post for me? If so the collar was a freebie so no replacement expected. Link to comment Share on other sites More sharing options...
Kelly_Louise Posted February 19, 2010 Share Posted February 19, 2010 Are they going to send you the correct one? Was that post for me? If so the collar was a freebie so no replacement expected. Sorry, yes it was for you! Oh okay, I must have misunderstood - I thought you meant the 'strap/leash' for the bag did not fit Link to comment Share on other sites More sharing options...
Get Whippet Posted February 19, 2010 Share Posted February 19, 2010 I got an almost immediate reply from Houndbags and it was explained that the huge collar doesn't fit my bag and it is a promotion item from the expos. I am happy with that as I did wonder why I received it when it wasn't in the product description. They all must be on the ball today as I sent another email about my faulty bag and got an almost immediate response too AND a phone call to my personal mobile at 8:45pm this evening. The lady from Houndbag was lovely, extremely apologetic and "flabbergasted" that my emails have not been responded to. A new bag will be posted to me first thing Monday Link to comment Share on other sites More sharing options...
Tiggy Posted February 19, 2010 Share Posted February 19, 2010 I got a Lyla to . I find the strap way too long but otherwise I'm pretty happy with it. Link to comment Share on other sites More sharing options...
Winterpaws Posted February 21, 2010 Share Posted February 21, 2010 Just a point to note..( after reading all these posts again )If the makers of this product are worried about the price they are being sold for ( under RRP ) Then why did they go out and sell the product at an expo for near enough to cost! Seems to me double standards. Perhaps they should make up their minds as to what their business is all about. Or restraint of trade..... but not my area of expertise. Worth a call to the ACCC though Link to comment Share on other sites More sharing options...
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