murraydebbie Posted January 8, 2010 Share Posted January 8, 2010 About eight months ago, I took out pet insurance for my three dogs through Petplan, but have had continuous problems with their administration and the lack of communication from this business. They had firstly put one of my dogs on the wrong coverage. After several emails, it was eventually corrected. I then asked for a new certificate to be sent, and well months later, I hadnt received anything in the mail, so I made a phone call and the response was that they didn't know why it didn't get to me. Instead of receiving an original, I got an email with an attachment. About 2 months ago, I contacted them to advise that I had leased a dog, and did not require cover for this particular dog now. I am paying monthly, and you guessed it, the direct debit is still coming out of my account. I emailed them to advise of this and to let me know when the direct debit has been cancelled. Still waiting for confirmation that this has been done. It will be intersting if in the next week whether I have another payment taken from my account. There has been no refund of these payments to date. Has anyone had problems with Petplan. Is there a better option for me? Link to comment Share on other sites More sharing options...
Erny Posted January 8, 2010 Share Posted January 8, 2010 Other than the fact that all of my initial 3 claims (which I submitted at the one time) were denied but (after I applied for review) were subsequently approved (it took a while, but it did come through) I don't recall having had any difficulties on the administrative side of things. Link to comment Share on other sites More sharing options...
Sue Brown Posted January 8, 2010 Share Posted January 8, 2010 I have insurance through RSPCA, and have claimed heaps..No Problems... one of my dogs has even reached a limit this year. Ring you bank and cancel the Direct debit and also complain to your bank if you do not get any refunds due to you. Good Luck Link to comment Share on other sites More sharing options...
mrs tornsocks Posted January 8, 2010 Share Posted January 8, 2010 funnily enough, there was a bit of a chat in lab forum re PP today --- claims taking FOREVER to be paid. I have insurance with them and I actually just realised - I have never received any paperwork at all, of course they take my direct debit out. Good reminder to follow up, I hope you can sort the issues MD. Link to comment Share on other sites More sharing options...
Red Fox Posted January 8, 2010 Share Posted January 8, 2010 We are with PIA. I've never had a problem with them and the one claim that I did make was in my bank account within 48 hours of faxing off the claim form Link to comment Share on other sites More sharing options...
Winterpaws Posted January 8, 2010 Share Posted January 8, 2010 Other than the fact that all of my initial 3 claims (which I submitted at the one time) were denied but (after I applied for review) were subsequently approved (it took a while, but it did come through) I don't recall having had any difficulties on the administrative side of things. Can I ask why Erny? I have my horse with them and when I got my certificate they had put a blanket exclusion on the policy for any claims arising from lameness. I rang them and they were fantastic - said to email them some info about his previous injury and within 20 minutes they had emailed back confirming they were removing the exclusion. I've not made any claims as yet so would be interested in what their claims service is like... Link to comment Share on other sites More sharing options...
Golden Rules Posted January 8, 2010 Share Posted January 8, 2010 I was talking to another Doler just in the last few days about her insurance with Pet Plan and the fact they take forever to administer her claims. Link to comment Share on other sites More sharing options...
grace Posted January 8, 2010 Share Posted January 8, 2010 I have had a claim in with PP for two months now. Spoke to them the other day and they said it would be fixed that afternoon but still no refund into my bank. I was told when sending in the claim to send in the full vet records as well. I did this and last month had a letter from them stating the records were incomplete as there was a gap. How they work that out is beyond me and I have assured them the dog has never been to another vet. Oh well will be ringing them again next week. Link to comment Share on other sites More sharing options...
centitout Posted January 8, 2010 Share Posted January 8, 2010 I tried the breeders one as i wanted to send puppies with the 6 weeks insurance,got all the breeder numbers etc after a week or so,then i emailed them with the number of pups i needed it for and still havent heard anything-pups went nearly a month ago So i will look at a different company. Link to comment Share on other sites More sharing options...
becandcharch Posted January 8, 2010 Share Posted January 8, 2010 I have been really happy with PP. I have been with them for 18 months and had 2 claims that they paid out. Both were around $600. The people I have spoken to on the phone were all really helpful. Link to comment Share on other sites More sharing options...
Erny Posted January 8, 2010 Share Posted January 8, 2010 Can I ask why Erny? I don't know if perhaps it was because each separate 'issue' seemed to be somehow connected to each other and there were cross over dates and visits to different Vets/specialists. On top of that, no clear diagnosis??? Maybe that had them checking into it and perhaps doubting it? One of the reasons was just a misunderstanding of a date. I can see from the way the Vet report printed where this might have been possible. I don't think I have cause to complain now. As I mentioned, whilst it went through review and took a while, it has all been sorted and paid. I have another to put through and I'm hoping that it will be less confusing now because it will simply be one bill/one claim. Link to comment Share on other sites More sharing options...
megan_ Posted January 8, 2010 Share Posted January 8, 2010 (edited) Apparently they implemented a new system in July and it has issues and there is a big backlog. It took almost three weeks for my claim to be logged into the system after they had received it. Also, I was told they aren't paying money direct into bank accounts and you will get a cheque instead. Other than the very long wait, they have processed things and I got my claim paid out - $3700 - without any complications (and I used two vets back and forth). If you make a claim for the first time, make sure your vet attaches a COMPLETE history of the dog (not only the incident) and then your claim should proceed more quickly once it is logged. Edited January 8, 2010 by megan_ Link to comment Share on other sites More sharing options...
Danois Posted January 8, 2010 Share Posted January 8, 2010 About eight months ago, I took out pet insurance for my three dogs through Petplan, but have had continuous problems with their administration and the lack of communication from this business. They had firstly put one of my dogs on the wrong coverage. After several emails, it was eventually corrected. I then asked for a new certificate to be sent, and well months later, I hadnt received anything in the mail, so I made a phone call and the response was that they didn't know why it didn't get to me. Instead of receiving an original, I got an email with an attachment. About 2 months ago, I contacted them to advise that I had leased a dog, and did not require cover for this particular dog now. I am paying monthly, and you guessed it, the direct debit is still coming out of my account. I emailed them to advise of this and to let me know when the direct debit has been cancelled. Still waiting for confirmation that this has been done. It will be intersting if in the next week whether I have another payment taken from my account. There has been no refund of these payments to date. Has anyone had problems with Petplan. Is there a better option for me? I highly doubt that you will get any refund. The way pet insurance in Australia works is that it is an annual policy whereby the annual premium is made monthly (to make it more 'saleable'). If you cancel the policy during the policy year then you have to continue to pay until the end of the policy year (unless you have not claimed at all then there may be a pro rata refund but do not quote me on that). This is the case even if your dog dies - you still need to pay out the policy year. Link to comment Share on other sites More sharing options...
PooMother Posted January 8, 2010 Share Posted January 8, 2010 I have my 3 with this company and they have gone from taking 1 payment out for all 3 to making 3 separate ones a months. Renewal come in and besides the fact they got the name of 2 of the dogs incorrect my payments have gone from 107 a month to 127 a month...20% increase and tht is with a discount for have 3 animals insured. Am looking around for other alternatives myself. Link to comment Share on other sites More sharing options...
ninahartland Posted January 8, 2010 Share Posted January 8, 2010 I have insurance for 4 with Medibank Private. Only took it out about 3 months ago and haven't had to claim yet so don't know what they'll be like on paying up. I pay just under $120 a month for the silver cover with $200 excess per condition. Link to comment Share on other sites More sharing options...
Mas1981 Posted January 8, 2010 Share Posted January 8, 2010 About eight months ago, I took out pet insurance for my three dogs through Petplan, but have had continuous problems with their administration and the lack of communication from this business. They had firstly put one of my dogs on the wrong coverage. After several emails, it was eventually corrected. I then asked for a new certificate to be sent, and well months later, I hadnt received anything in the mail, so I made a phone call and the response was that they didn't know why it didn't get to me. Instead of receiving an original, I got an email with an attachment. About 2 months ago, I contacted them to advise that I had leased a dog, and did not require cover for this particular dog now. I am paying monthly, and you guessed it, the direct debit is still coming out of my account. I emailed them to advise of this and to let me know when the direct debit has been cancelled. Still waiting for confirmation that this has been done. It will be intersting if in the next week whether I have another payment taken from my account. There has been no refund of these payments to date. Has anyone had problems with Petplan. Is there a better option for me? I highly doubt that you will get any refund. The way pet insurance in Australia works is that it is an annual policy whereby the annual premium is made monthly (to make it more 'saleable'). If you cancel the policy during the policy year then you have to continue to pay until the end of the policy year (unless you have not claimed at all then there may be a pro rata refund but do not quote me on that). This is the case even if your dog dies - you still need to pay out the policy year. I was just about to say the same thing, I used to work in insurance and if its a 12 month policy you wont be able to cancel it Made my first claim end of November with Petplan, i sent an email this week and they said I should get my refund in the next 2 weeks, they are in for a surprise as I have just sent another claim off today as my pup was sick this week. Link to comment Share on other sites More sharing options...
Golden Rules Posted January 8, 2010 Share Posted January 8, 2010 About eight months ago, I took out pet insurance for my three dogs through Petplan, but have had continuous problems with their administration and the lack of communication from this business. They had firstly put one of my dogs on the wrong coverage. After several emails, it was eventually corrected. I then asked for a new certificate to be sent, and well months later, I hadnt received anything in the mail, so I made a phone call and the response was that they didn't know why it didn't get to me. Instead of receiving an original, I got an email with an attachment. About 2 months ago, I contacted them to advise that I had leased a dog, and did not require cover for this particular dog now. I am paying monthly, and you guessed it, the direct debit is still coming out of my account. I emailed them to advise of this and to let me know when the direct debit has been cancelled. Still waiting for confirmation that this has been done. It will be intersting if in the next week whether I have another payment taken from my account. There has been no refund of these payments to date. Has anyone had problems with Petplan. Is there a better option for me? I highly doubt that you will get any refund. The way pet insurance in Australia works is that it is an annual policy whereby the annual premium is made monthly (to make it more 'saleable'). If you cancel the policy during the policy year then you have to continue to pay until the end of the policy year (unless you have not claimed at all then there may be a pro rata refund but do not quote me on that). This is the case even if your dog dies - you still need to pay out the policy year. I had a different experience with the RSPCA insurance. When my dog died, I cancelled the policy and they refunded the premium for the part of the year not used (7 months). I had paid the policy in full at the beginning of the year, made one small claim and they refunded in July after my dog died in June. They even sent a lovely letter expressing their condolences, although I'm sure it was a standard letter but was still appreciated. Link to comment Share on other sites More sharing options...
kitty Posted January 8, 2010 Share Posted January 8, 2010 i just signed up with PIA today... we'll see how that goes! Link to comment Share on other sites More sharing options...
OSoSwift Posted January 8, 2010 Share Posted January 8, 2010 I have petplan and have just recieved a cheque back. I did get a letter saying they had recieved it and were experiencing some delays. Cheque turned up a week later. No problems so far. Link to comment Share on other sites More sharing options...
arrow Posted January 8, 2010 Share Posted January 8, 2010 I have had PP insurance for two years with no problem (or claims - thankfully). The renewal is coming up this month and it would be reassuring to know that they have got their act together 'cos I pay for peace of mind. Link to comment Share on other sites More sharing options...
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