noisymina Posted June 7, 2011 Share Posted June 7, 2011 I just wanted to update and give Vet-N-Pet a compliment. As you know, our Kaisie passed away last week and I mentioned that I actually had an order being processed at the time, most of which was dog stuff for her. Well.... the order had been delayed as they were waiting for stock of one item to arrive and sent me an e-mail to let me know. So I replied telling them what had happened. They replied straight away, expressed their sorrow at the loss of our pet and re-arranged the order, said they would return the cheque and gave me the amount to make out a new one! So it's all ok and I don't have to sell anything on e-bay! BUT on top of that, I received the cheque in the mail today - so it was posted back on the same day we communicated - AND along with it a hand written sympathy card as well. So must let you all know how good they have been. Specially a lady called Paula. Link to comment Share on other sites More sharing options...
Allerzeit Posted June 7, 2011 Share Posted June 7, 2011 Good on them! I've used them a few times now, and have always been happy with them, but it's nice to see the little special touches that show they care. Link to comment Share on other sites More sharing options...
Mags Posted June 7, 2011 Share Posted June 7, 2011 Nice to hear. Will always try and give companies like this business. Link to comment Share on other sites More sharing options...
frufru Posted June 7, 2011 Share Posted June 7, 2011 I have used them for years now and have always found them very helpfull and personal! Sorry for your loss, Noisymina. Link to comment Share on other sites More sharing options...
goldielover Posted June 7, 2011 Share Posted June 7, 2011 That's lovely to hear. I've also been buying stuff from them for years and they've always been great! Link to comment Share on other sites More sharing options...
cavNrott Posted June 8, 2011 Share Posted June 8, 2011 I buy from them too and have always found them to be very helpful and their customer service is great. Link to comment Share on other sites More sharing options...
skyesblue Posted June 8, 2011 Share Posted June 8, 2011 Its good to know that there is such a thing as good customer service around. We have one close by but i have never been there. Maybe i will check them out. Link to comment Share on other sites More sharing options...
Sunnyflower Posted June 8, 2011 Share Posted June 8, 2011 Very lovely to hear Mina. Goes to show the people running vet-n-pet are animal lovers and are in the business for all the right reasons! I hope you are holding up well.. x Link to comment Share on other sites More sharing options...
Tassie Posted June 8, 2011 Share Posted June 8, 2011 Very lovely to hear Mina. Goes to show the people running vet-n-pet are animal lovers and are in the business for all the right reasons! I hope you are holding up well.. x +1 Link to comment Share on other sites More sharing options...
noisymina Posted June 9, 2011 Author Share Posted June 9, 2011 Thanks for the thoughts. All is well here. She was a ripe old age for a big dog and for a Dobe in particular. She escaped all the "normal" things they seem to get. She was slowing down and had a bit of arthritis but was otherwise quite healthy. So it was rather unexpected. Vets think probable brain tumor/hemorrhage. A credit to her breeder, I would think. Link to comment Share on other sites More sharing options...
Ruftybear Posted June 9, 2011 Share Posted June 9, 2011 That's great. It's nice to know that there are still caring businesses out there Link to comment Share on other sites More sharing options...
MTD Posted June 10, 2011 Share Posted June 10, 2011 thats great I have always used them and been very happy with their service Link to comment Share on other sites More sharing options...
arjay Posted June 10, 2011 Share Posted June 10, 2011 they have great service, wide range, fast delivery. glad to hear. Link to comment Share on other sites More sharing options...
Boronia Posted June 12, 2011 Share Posted June 12, 2011 I emailed them last week to ask them the ingredients breakdown on Pernease powder as they has a special on (Sacha's Blend ingredients and percentages were there, but not Pernease powder) I received an email back within a couple of hours listing the ingredients and percentages and also note to say they were exactly the same. It's good to know that someone is on the receiving end of the emails and will read them, then send you a sensible answer. Link to comment Share on other sites More sharing options...
corrie Posted June 12, 2011 Share Posted June 12, 2011 I am another who has had positive dealings with these guys. Good company. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now